Translink is Tone Deaf

March 22, 2022


I’ll state my position right up front: public transit should be a free service.

I’m certainly not alone in that belief. There are hundreds of transit systems around the world that operate without fares because the benefits are so obvious: increased ridership, reduced dependence on fossil fuels , faster and more efficient service, reduction in operating costs, decreased congestion on city streets, decreased air and noise pollution, and the social benefits that low income accessibility gives to those seeking work. The list goes on and on.

There are several free transit systems in Canada, particularly in Quebec and Alberta. And larger systems, such as the TTC in Ontario, have frozen their fares for a second year. Transit systems in Ireland, New Zealand, and elsewhere have significantly cut fares in recent times to encourage greater usage.

Unfortunately, the same cannot be said for Translink in the Lower Mainland. Rather than follow the global and environmentally sound global trend, Translink increased fares last year and propose to increase them once again this year, while maintaining the unfair three-zone system that has Vancouver commuters subsidizing those from the suburbs.

Not only that: more than 50 bus routes have had their services reduced or eliminated completely in the last two years while all other big city systems in Canada have returned to pre-pandemic levels of service.

The unelected Board of Translink is well aware that living costs in Vancouver are sky-rocketing and they choose to do nothing but add to the burdens faced especially by lower income workers. They are tone-deaf to the needs of Vancouver’s residents, preferring to spend our money on hugely-expensive and unnecessary Sky Train extensions to nowhere rather than fixing the bus system.

What can we do? We can let them know in no uncertain terms our concern with their lack of proper focus. Call Brad Monette at ( 775) 375-6784 or ( 604)306-7182, or send an email to and/or with your comments.

Translink v. The World

February 11, 2022


TransLink report details potential improvements to Metro Vancouver bus  speed – Surrey Now-Leader

A Toronto blog has published an informative report on transit costs that is full of interesting data. It is, not surprisingly, Toronto-centric but there are plenty of good comparative numbers for Vancouver as well as other transit heavy urban areas.

Based on a monthly fare card, Toronto is by far the most expensive city (at $156/month), but Vancouver is not far behind at $134. These compare with New Orleans ($56) and Philadelphia ($96).

In Vancouver, you need to take 36 trips a month to pay for your pass, while in Toronto, Miami, and Los Angeles you would need 44 trips or more to make a pass worthwhile.

Lots more good stuff in the article including news from other cities where transit is being made cheaper and more accessible. Well worth the read.

h/t to Nathan for the link.

Seniors’ Transportation Survey

December 18, 2021


Better Environmentally Sound Transportation (BEST) and the United Way are collecting information on the state of transportation for people aged 55 and over in BC. The survey results

“will be used to identify the need for new and improved transportation services throughout the province, and to help move forward the conversation for improvements with municipal, regional, and provincial governments as well as transportation service providers.”

For those interested, the survey deadline has been extended to 12th January, and it can be taken at It takes just a few minutes to complete.

HandyDart Again

October 12, 2021

Having recently whined about the new HandyDart/Compass website, I want to bring some balance by noting that I went to the Compass Card Customer Support office at Stadium Station today and the woman there was marvelous.

It was obvious from her remarks that I was not the first old fart to have failed the website test but in just a few cheerful minutes she brought everything into line and I left with new activated cards for both myself and the Everloving. I could not have been more satisfied with the service I received.

HandyDart Changes: Good and Bad

October 6, 2021
Editorial: HandyDART handy, most of the time | The Local Weekly

I am a semi-frequent user of HandyDart. The service has its problems but overall does a good job of getting me to and from hospital appointments that would be difficult for me to get to otherwise. I have found the staff, drivers and telephone operators, invariably helpful and courteous. It is also a welcome relief to have the fares reduced under the program that began this month.

I also have a senior’s concessionary Compass Pass which allows me to travel anywhere on the Translink system for an incredibly reasonable $45 a year and I was glad to learn that one can now use Compass to access HandyDart. However, for reasons that I cannot figure, HandyDart users will be obliged to use a different orange Compass card for HandyDart service.

While not understanding the reasons for the additional complexity, I was willing to go to the website to apply for the extra card. That was when things became difficult.

Being a trained accountant and highly computer literate, I am used to filling in forms online but I am damned if I could figure this one out. I registered my original Compass card as requested and paid in $20 to my account. But then the system failed me as I could not work out — no matter how I tried — how to get them to send me the new orange card. I probably spent thirty minutes struggling with it.

Finally I gave up and wrote them an email explaining the difficult I was having. A few days later, today, I received a reply that laid out a complicated three-step process involving multiple websites that I am still trying to unravel.

I will get through this eventually but it occurs to me that for many seniors this will be a daunting experience and I suspect many will simply give up and will be reduced to scrabbling for the correct cash when their rides arrive.

If being able to swipe a Compass card on HandyDart is supposed to make things easier for us, so far it has failed before it even begins.

Let’s Talk Transit

April 30, 2020

At lunchtime today I attended a Zoom conference put on by SFU Public Square to discuss the state of transit in the Lower Mainland, now and after the virus crisis. There were about 200 participants and it was valuable to hear a great many points of view along with some technical background. These are some notes from that meeting without my editorialising.

The Translink system usually carries about 500,000 riders per day; current daily ridership is down to 75,000.  Forecasts are for the system to lose about $600 million this year due to the 83% fall in ridership and a 60% drop in gas tax revenues caused by the reduction in car travel. It was noted that the US government has allocated $25 billion for transit assistance during the crisis, while the Canadian government has not supplied any additional funding. It was remarked that it is “embarrassing” to see the US funding what is an essential social service more liberally than Canada. Of immediate concern is that transit services — unlike for-profit airlines, for example — are not eligible for the Payroll relief programs put in place by Ottawa and Victoria. Translink urges everyone to contact their MLAs and MPs for more transit funding.

Dr Bonnie Henry’s conclusion that there is no evidence of virus transmission on transit was noted. However, some transit workers on the call reminded everyone that transit workers have died from the virus in London, New York, and elsewhere.

Asked about the effect of the crisis on the Broadway line, Translink said that the project was being managed by the Provincial government (rather than them, I guess) and that it seems to be proceeding.  However, some doubts were expressed given the depth of the crisis-driven fiscal issues facing both Translink and the senior governments.

Just about everyone agreed that transit is a key factor in the re-opening of the economy. This was stressed several times and by multiple participants. Transit are working on the assumption that a surge in ridership will come in September with the re-opening of schools and colleges, but that depends on the progress of the virus. There will be no fare increases for the balance of this year.

A bus driver, I believe, was asked how we can show our support for the work they are doing right now. A simple “Thank you!” as one gets on and off the bus would be welcomed and appreciated.

Better Tech For Less Money = Better Transit

February 13, 2019

Any regular reader here knows my opinion of the proposed Broadway subway line. I am against it for so many reasons.  Not the least of which is that an underground subway is far and away the most expensive method of construction, especially with the outdated SkyTrain system.

My concerns are magnified when I see stories such as this one about transit development in China:


A related story in the Metro from 2017 notes the Chinese engineers suggesting that this system will cost just 20% of the cost of traditional trams — let alone the inflated cost of an underground SkyTrain.

Clearly there are alternatives — different technologies, significant alteration of traffic patterns on Broadway, flextime for scholars, housing on the UEL, etc etc etc — and I am convinced that with the rush to juddgment on the SkyTrain subway we are heading towards making a decision that will negatively affect transit across the City, business on Broadway, and housing affordability for many years into the future.

Blurred Vision Again on Broadway Subway

January 23, 2019

Translink has formally decided to scrap any idea of people-and-cost-friendly Light Rapid Transit for any part of the journey along Broadway. They have confirmed their love affair with the more expensive Sky Train system for the line all the way through to UBC, though why this is news amazes me; their decision on this was made many years ago. I went to more than one presentation where it was clear this was the only path they were examining.

Many of us, I believe, had hoped that once we had rid our city of Vision Vancouver and their crony capitalist buddies that this crazy but developer-friendly idea might be scrapped.  Not so, unfortunately. Our new Mayor, a one-for-one substitute for Gregor Robertson — no doubt encouraged by Geoff Meggs from his seat of power in Victoria — is all for the big towers and the expensive hole in the ground.

It will be a boon to UBC, I guess. But will they kick in any cash from their huge endowment?  Not a chance. It is we taxpayers who alone will be obliged to cough up the whole sum.  It will be billions and billions of dollars out of our pockets, funds that could be better used to significantly improve transit right across the city, not just on a one trick pony.

Rapid transit all the way to UBC is a good idea, of course, but the subway (especially underground — an idea done just to please the elite of westside Vancouver who don’t want a far less expensive elevated rail) is the worst possible option as I have written several times before.  Our new City Council is sounding a lot like the last bunch.

The Subway To Nowhere

February 27, 2018

If you are not yet too tired of listening to the propaganda and lies being spread about the $4 billion (at least) hole in the ground to nowhere along Broadway, you could attend the next Open House about it:

It is being held at the City Lab space at 511 W. Broadway.

I have been to a couple of these already. They are very much like any developer/City Planning Open House where they steer you from one display chart to the next in an attempt to show that the decision they have already made is the right one.  City Lab is quite a small space so they do a good job of steering you in the right direction but, just like at a developer’s do, the most you will be asked  to decide is to write on a yellow sticky whether there should be red chairs or blue.

You are there to make up their numbers. At the end of  it, they will issue a report stating that x thousands of people attended these consultations, and they read xx thousands of yellow stickies. This subway is purely for the profit of the developer cronies who will build massive towers at a few spots along the route and suck up huge profits.

If you want to know the transit issues that could be better served than by a hugely expensive subway from Commercial to Arbutus, my piece on it is ageing but still more worthwhile than attending this not-quite-so-open house.

Lack of Vision on Broadway

December 4, 2017

As we approach the 2018 municipal election, my supposition is that Vision Vancouver will run its campaign based on two primary issues: their so-called Housing Strategy, and the Broadway subway.  The “Housing Strategy” is no doubt the number one priority, and I will have plenty enough to say about that in the weeks and months ahead. But for today, I want to revisit the arguments against the massively expensive and very limited underground subway that Gregor Robertson and his developer pals are keen to foist on us. It is imperative that we revitalize the campaign against the Broadway subway to nowhere as early in the campaign as possible.

To begin, here is a piece I wrote before the 2014 municipal election. Some references may be dated, but the facts remain, and while I might change some details today, the conclusion is fixed and firm.


A Lack of Vision On The Broadway Corridor

Vision Vancouver, the developer-funded incumbent regime at City Hall, have decided to make a subway under Broadway, from Commercial to UBC, a major plank of their re-election campaign. Apparently it is beside the point that they don’t have the money to do it, nor any control over the funding, and that it is a bad and unimaginative idea, suited only for the profits of the regime’s crony partners. A subway we shall have, they say.

Let’s begin by looking at some of the yawning gaps in Vision’s proposal.

First, to claim this is a subway to UBC is simply false.  The subway, as currently proposed, will be dug from Commercial & Broadway only to Arbutus where westbound commuters will have to leave the subway, climb up to the street level and then wait for a bus to UBC to complete their journey, one way.  So, any commuter time savings discussed must take into account the time and inconvenience needed for this transfer. And, of course, the same inconvenient transfer will be necessary when leaving UBC to travel eastwards.

Second, all expert opinion suggests that putting the financing together and then building the tunnel will take eight years at least before delivering one second of improvement.  I suppose we must hang around in long lines waiting for an already-crowded 99B Line for another eight years, as there are no plans to improve the service before then.


In fact, under Vision’s plans for Commercial & Broadway, the commuting situation will get much worse.  They plan to add about 10,000 more people to that neighbourhood, mostly housed in huge 30+ storey highrise towers at the intersection, without any increase in transit. Those 10,000 people will simply add to the congestion and line-ups that already annoy so many travelers; and which can only be aggravated by years and years of subway construction work.

Third, what would this new commuter paradise look like?  Under Vision, there is little doubt Broadway will consist of islands of massive towers separated by barren wastelands between the stops.


Even the pro-subway Urban Land Institute, in their Final Report in July, warned that Vision had gone hog-wild over towers. It is worth noting that there will still need to be street-level buses to move people between the stations and their high-rises; so the subway becomes not a replacement, but simply a very expensive addition.

Finally in this review, let’s take a moment for an overview of this $3 billion, 8-year project: Question: did you ever see a government-run mega project go over-budget and/or over-schedule?  I can’t think of one that didn’t.

So, after all that complaining, are there alternatives?  Yes, of course. And there are alternatives whether the $3 billion falls like manna from heaven or whether we have to do this without such largesse.  The prime failure of Vision’s plan is its lack of imagination.

For example, should that kind of money be available, Patrick Condon (who elsewhere has pointed out the contradictions in Vision’s plan) has already described the magnificent transit system we could have all across Vancouver for the same cost of $3 billion that Vision wants to waste on a single line between Commercial and Arbutus. Why would we not want to improve service everywhere rather than service a small slice of our needs?

What else?  We could move large sections of UBC to, say, the Post Office building downtown, and the Emily Carr site on Granville Island.  This would spread the transit load geographically and, at least in the case of the Post Office, would build upon existing transit infrastructure.

And/or we could insist that UBC and the high-tech companies the Mayor and Geoff Meggs have said will dominate the Broadway corridor move to flex-time scheduling, thus spreading the traffic load across the system throughout the day and thus reducing “rush hour” congestion.

And/or we could divert automobile traffic off Broadwayto 4th, 12th, 25th and 41st, for example.  Personally, I would be happy to see the entire Broadway corridor become a pedestrian/transit/cycle-only street.  A mix of short-haul and express buses would speed along their own dedicated lanes, as would bicycles, feeding retail along the entire street rather than just in towering shopping centres.

Finally, we can consider alternative technologies for moving people along Broadway.  An at-grade Light Rapid Transit system, costing about a third of the tunnel project but going all the way to UBC, is an obvious candidate.


There are plenty of other ideas floating around.  What we know is that the three billion dollar hole in the ground is the least viable, the least effective, and the least neighbourhood-friendly option and, besides, it cannot be ready for almost a decade at best.  It is time to be creative and make better decisions for our commuters and our City today.

* * *

I note again that this was written in 2014 and there was an 8-year timeline suggested for building the subway — thus to be in operation from 2022 or 2023. No major work has progressed since the last election, and so we can assume the project is now aiming for 2026 or 2027.  Do we really want to wait that long to solve a traffic management problem just so developers, builders and real estate merchants can increase their profits while doing nothing for affordability?

Fair Fares

November 21, 2017

I spent much of yesterday at a Translink Stakeholder Forum at their offices in New Westminster. I joined about 20-24 other participants plus about 10 Translink facilitators and technicians. This was for Phase Three of their Fare Review process which began in the summer of  2016.  A final report, after a fourth round of dialog next spring, is scheduled for release next summer.

I guess I would have enjoyed Phase One the most because there I could have argued for what I believe in — transit as a free service available to all paid for by general taxes [far less expensive than you might think].  Unfortunately, by Phase Three, we are already deep into the vocabulary of transit as a commodity with “products” and hierarchical pricing.  Oh well, that’s a fight for next time.

It is important to mention that one of the self-imposed criteria for success in this exercise is to maintain not increase the amount of revenues collected; so new fare policies cannot add net cost to the rider on average.

When the results of the Phase One survey were refined through the Phase Two process (the documents for which are available), we were left with distance-based pricing as the sole option. Phase Three was to refine and define such an option.

We were first given two options:  (a) keep current flat-fare system for regular buses, with a distance-based fare system for “premium” services (West Coast Express, express buses, Sky Train perhaps), the distance-based fare to max out at the current 3-zone rate; or (b) make all transit fares distance-based starting at a slightly lower cost and going up  to the current 3-zone maximum.  Just about everyone agreed that there needs to be a mix of flat-fare and distance-based pricing. Much of the discussion centred around what should be considered “premium”.

A second set of questions concerned discounts. Everyone agreed there should be discounts for low-income commuters. Some argued that these discounts should not be available during peak hours, but many others pointed out that low-income workers have little or no choice about when they can travel for work. Other suggestions included re-instituting the previously available weekly pass.  A secondary question was whether low-income discounts should be funded by raising all other prices?  The great majority of attendees agreed that this was OK and is in fact how current discounts are paid for and so why should this be different?

The final set of questions introduced the idea of fare-capping; i.e., you pay full fare until you have ridden a certain distance (per day/week/month, etc) after which all further travel for the period is free. Translink suggested it would be hard to have two systems – monthly passes AND fare-capping. However, virtually everyone in the session thought that monthly passes were the most convenient for regularly employed commuters, while a fare-capping system allowed lower-income or irregularly employed folks to get the benefits without having to fund a full monthly pass in advance each month. It was also agreed that fare-capping might prove an incentive to increase ridership.

It was an interesting exercise which I enjoyed. CoV Planners could learn some things about why this “sticky note” workshop seemed so much more useful and productive than the ones the Planners have tried for development projects and community plans.