Like thousands of others in the Lower Mainland, my ISP is Shaw, and I have generally been quite content with the service I get from them. However, I have had an issue this week that has really made me wonder.
I send a lot of emails and I am used to getting most of them answered pretty quickly. So it was a surprise earlier this week when I seemed to get no replies from anything I had sent for a couple of days. For a while I put it down to people being busy or being mad at me for something. However, I happened to speak to one of my correspondents by phone early yesterday afternoon and I mentioned one of the more important emails I had sent him a couple of days before. He checked and found he had not received anything from me.
I checked with a few other people and they said the same thing. So I called Shaw.
At first, the helpful service technician was bemused, not seeing any reason why my emails were not getting through (even though, as I should say, I was still receiving emails normally). Eventually they discovered that the Shaw system had decided on Monday evening that my email signature (that I have used for quite a while) was spam and had refused to send any of my emails.
They did this without informing me and so for nearly three days I was blithely unaware that nothing I wrote was going anywhere. And, moreover, the system had destroyed my emails and so they couldn’t just flip a switch and release from a cache somewhere. Again without telling me.
I was left to scramble about and try to recreate as best I could the important emails I had sent for the last few days. Annoying and, I think, an intolerable imposition on someone who has been a Shaw client for well over a decade. Why the hell couldn’t they have let me know what they were doing so that I could have deleted my signature (or whatever was needed)? I am righteously pissed about this.