Honesty Or Just Bad Service?

I booked a support call to Shaw TV today. They always give you the option of hanging on or having a call-back. I chose the call-back.  The message from the call-back system was that they would call me back after at least four hours.  I know that’s really bad service, but does their honesty about the delay make it better?  I don’t think so.

While I am at it, let me also complain about a form of negative-billing-via-inconvenience that they practice.  You can go on line to Shaw and ADD any TV/cable service you want. But you cannot DELETE a service on line; for that you have to use the perilous telephone support system.  I’m sure that does deter some people, to the advantage of the company.

Generally I am quite satisfied with Shaw, but these particular things are really annoying!

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